Security and support

Use the support channels available from the LTESocks website or your account dashboard.

Useful diagnostic context

Provide:

• UTC timestamp and environment;
• HTTP method and path template, without sensitive path values;
• response status and sanitized error text;
• a minimal reproducible request with dummy credentials;
• whether the issue is consistent or intermittent.

Do not provide:

• bearer API tokens;
• proxy passwords or full allowlists;
• VPN archives;
• payment secrets;
• unredacted production logs.

Security response

If a token or credential may have leaked:

1. Reset the API token in Dashboard → Settings → Profile.
2. Replace the secret in every integration.
3. Rotate affected proxy credentials.
4. Review port and payment activity.
5. Contact LTESocks through an authenticated support channel.

Avoid probing other accounts or running destructive tests. Preserve timestamps and sanitized evidence for the support team.